You should get one of the statuses that will help you understand what happens to a person's profile:
- user_status = 10 — completed successfully.
- user_status > 10 — have not completed. This can happen for several reasons: a) a similar result is found in the sanctions lists, b) the person's face on the video does not coincide with the person on passport picture, c) the identity document has expired, changed or not valid; e) the address entered by the person does not exist or does not coincide with the provided address confirmation.
- user_status < 10 — have not yet completed. The system has asked the user to reload documents or upload additional data for enhanced due diligence.
- Post-moderation. In some countries, pursuant to the laws on data processing and digital verification of identity, the manual confirmation is necessary.
What does it mean? After the automatic verification of the BASIS ID system, our professional legal and compliance officer will check your customer manually. You can also grant this right to one of your colleagues.
If you have post-moderation enabled, the status will be displayed in CRM only after manual user verification. Post-moderation is a re-examination of each profile you hold. In this case, the final decision whether to confirm the verification of the user will be completely yours.
Using post-moderation, you will get user_status only after you have checked the profile in CRM.
Please note that you are interacting with personal data. This requires special training and implementation of security measures that are listed here. Be sure to educate your staff and ask them to sign a special form that you can find here.